Using the information in Table A.2, which alternative is BEST in accordance with an optimistic outlook?

The process in which a neutral third party listens to both sides in a dispute and makes suggestions toward an agreeable solution is called the _____ process.

Fill in the blank(s) with the appropriate word(s).

Settlement fees and other charges related to a loan transaction must be recorded on the HUD-1 Settlement Statement as:

a. Actual percentages of the loan amount b. Estimated percentages of the loan amount c. Actual dollar amounts d. Estimated dollar amounts