A team that works in a negative organizational climate probably has an excellent internal climate anyway

Focusing on your ideas, looking at the listeners, and relaxing your body are practical ways to communicate confidently

Indicate whether the statement is true or false

Catching yourself in the process of self-serving bias is most likely the result of __________. [pp. 60–61, III]

a. inference b. lower cognitive complexity c. monitoring d. scripts e. prototypes