A company cannot stretch its product line downward

The waiting period for health care insurance is the period between

A) when you apply for membership and when you are admitted into the plan. B) when you pay your first premium and your plan coverage begins. C) when you enter an insurance plan and when the costs of a pre-existing illness are covered. D) when you incur a medical expense and you receive reimbursement for the expense.

________ refers to a quality emphasis that encompasses the entire organization, from supplier to customer

Fill in the blanks with correct word