After doing exploratory research, the next step of the group speech preparation process is to

A(n) _____ is a "mental library" of scripts each of us draws from to create messages based on what worked for us or others in the past.

a. emoticon b. canned plan c. channel d. communication index

Which of the following would you most likely find in a speech introduction?

A. a causal argument B. an internal summary C. a call to action D. a transition E. a credibility statement