________ helps employees learn new skills

One of your first tasks as the new sales manager is to design a sales training program for the sales force. A complete training needs analysis includes all of the following except:

a. management observation of salespeople b. review of the firm's strategic objectives c. customer input into areas of needed training d. salesperson performance records e. a review of the state of the art in training facilities

A trust is a document in which a person makes provisions for the disposition of all real property

a. True b. False