According to reinforcement theory, turning in your monthly expense report on time so that your supervisor won't nag you for it is an example of __________

An organization-centered orientation holds that

a. Customer research is very important b. Advertising and promotion need not be the most important activities c. several marketing strategies are necessary d. Our competition is anyone that competes for our customer's time, energy or money e. customer ignorance and lack or motivation cause programs to fail

With the increasing costs of hosting and maintaining CRM systems, many companies have been forced to opt for a(n) ________ hosted CRM solution

A) thin-client B) middleware C) component-based D) EAI