If you have a problem with a product and you really want to get the attention of someone in customerservice, you should raise your voice during your conversation.

Listening to your customers in order to develop a better product is an example of ______.

A. market capitalization B. promotion and public relations C. effective marketing research D. effective distribution

Refer to the payoff table. Using the maximin criterion, what would be the highest expected payoff?

A) $145 B) $125 C) $85 D) $75 E) $60