When using the proper terms to identify people who are members of different groups, _________ promotes positive communication and provides insights into others' perspectives

The femme fatale is a character type created by

a. Mary Pickford. b. Greta Garbo. c. Shirley Temple. d. Marilyn Monroe.

Which of the following statements is true of active listeners?

a. They are engaged in listening with their minds and their hearts. b. They are constantly thinking of an appropriate response. c. They do most of the talking. d. They offer nonverbal feedback.