Which of the following would be an example of a sunk cost?
A. The cost of a new oil burner that replaced a destroyed one.
B. The cost of an old inefficient oil burner that will be replaced by a more modern and efficient one.
C. Depreciation expense.
D. Lost revenue from a bad debt.
B
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Which of the following is an example of a probing question?
A) "How much time do you currently spend on the telephone?" B) "What type of security system do you currently use?" C) "Would you like me to write up the order to ensure quick delivery?" D) "How does upper management feel about the employee turnover rate?" E) "May I show you how our product works with your current offerings?"
Training is most effective at reducing ____________
a. person/role stress b. organization/client conflict c. interclient conflict d. interorganizational conflict e. intraorganizational conflict