Jamal started his presentation by explaining his credentials and why he was qualified to speak on his topic in order to establish ethos

The more impersonal the interaction between people, the more likely they will

A) respond to each other as unique individuals. B) respond to each other according to societal rules. C) establish conversation rules unique to the interaction. D) begin self-disclosing quickly.

A monotone is achieved by changing pitch, volume, and rate; stressing certain words; and using pauses strategically.

Indicate whether the statement is true or false.