Groups should ignore the fact that members may have preexisting preferences about what a group should do

Of the following suggestions for improving intercultural communication, which was NOT mentioned in the text?

a. understand your own perspectives b. respect others' perspectives c. always acknowledge weakness in your home culture d. act in ways that ensure conflict stemming from diversity produces positive results

Maura tends to think faster than she can listen. To help her be a more mindful listener, she should __________.

A. be aware of all distractions B. take notes during the speech C. conduct an audience analysis D. listen to only longer speeches