The initial use case modeling provides complex use cases that later can be broken into more use cases

One approach to training customers, recommended by advertising experts is to ____________

a. train employees like customers b. use radio advertising c. show service delivery in action d. design palpable service environments e. explain service procedures in advance

Which of the following products is best manufactured in multiple locations close to major markets to reduce transportation costs?

A. Pharmaceuticals B. Petroleum products C. Books D. Magazines E. Electronics