Identify the tasks involved when using a professional manner to refuse claims or requests for adjustments
What will be an ideal response?
Use the indirect approach because the reader is expecting or hoping for a positive response. Second, indicate your full understanding of the nature of the complaint. Next, explain why you are refusing the request without hiding behind company policy. Provide an accurate, factual account of the transaction. Emphasize ways things should have been handled rather than dwell on the reader's negligence. Avoid any appearance of defamation and avoid expressing personal opinions. Make any suggested action easy for readers to comply with and end with a positive, friendly, helpful close.
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Which of the following is included in the minimum lease payment?
A. Maintenance costs. B. Unguaranteed residual value. C. Executory costs. D. Bargain purchase option.
Which is the correct order of the four career stages a person in the sales profession will experience?
a. exploration, establishment, maintenance, disengagement b. exploration, establishment, disengagement, maintenance c. exploration, maintenance, establishment, disengagement d. disengagement, exploration, maintenance, establishment