A reflective listening technique:

a. arrogance
b. encouraging (page 150 right)
c. empathy
d. none of the above

b. encouraging (page 150 right)

Communication & Mass Media

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According to communication researchers Everett Rogers, people who are eager to try new ideas are called

A) laggards. B) enthusiastic. C) late adopters. D) innovators. E) mavericks.

Communication & Mass Media

The speaker in a text is called the persona (personae, plural)

Indicate whether the statement is true or false

Communication & Mass Media