A backorder occurs when a customer order cannot be filled when it is placed, but is instead filled later

The Cash amount properly shown on the year-end balance sheet is the:

A. Balance per the year-end bank statement B. Balance in the general ledger account before the year-end bank reconciliation C. Balance per the year-end bank statement less deposits in transit and plus outstanding checks D. Balance in the general ledger account after entries from the year-end bank reconciliation have been posted

The _______ entails all aspects of a customer firm's encounter with a supplier firm. Ideally, the TCE should be a positive, seamless, and memorable interaction that matches the customer firm's purchasing requirements and preferences

a. total customer experience (TCE) b. business channel management c. fulfillment management d. value-added management