A systems development approach that originated in northern Europe, in which users and the improvement of their work lives are the central focus, best defines:

The major purpose of a call report is to:

A) record the time and date of all phone calls B) record the contact information of the customers the salesperson is due to call that day C) provide a summary of time spent with each customer D) provide a precise record of purchases by each customer E) provide a summary of what happened during the call and an indication of what future action is required

A dependent demand item is so called because its demand is dependent on customer preferences

Indicate whether the statement is true or false