When we receive too many messages at once and cannot attend to any of them, we

If your audience was made up of elementary school children, you would be

a. best advised to keep your arguments simple. b. able to employ more complex arguments. c. best advised to rely on fixed beliefs and values in your appeals. d. able to alter attitudes relatively easy.

During an appraisal interview, Bertha

explained the various problematic behaviors that she has observed to her employee. After explaining these behaviors, Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement? A. Describe the problematic behavior B. Get agreement that a problem exists C. Mutually discuss alternative options D. Mutually agree on action to be taken to solve the problem