During an appraisal interview, Bertha
explained the various problematic behaviors that she has observed to her employee. After explaining these behaviors, Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement?
A. Describe the problematic behavior
B. Get agreement that a problem exists
C. Mutually discuss alternative options
D. Mutually agree on action to be taken to solve the problem
Answer: B
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What element is missing from the following rejection message: "I don't think your approach to this problem is the best one"?
a. Disagreement with the content. b. Agreeing with the content. c. Emotional/experiential qualifier. d. Direct disconfirmation.
Why use the inverted pyramid?
a. Because that's just the way it's done b. Because it's a time-tested and reliable tool for news reporting and it gets the information to the reader in an efficient way c. Because if it was good enough for the reporters of the 1800s, it's good enough forreporters today d. Because the ice cream cone is a pleasing image