The second generation of CRM systems provided a(n) ________ view of every customer interaction with the organization

Automobile salesperson Amy engages in job crafting when she

a. receives commissions for sales above quota. b. negotiates the price of cars with customers. c. advises customers about safe-driving habits. d. participates in sales meetings with other salespersons in the dealership.

Megan Cardova, who works as a sales executive at Orbit Bank, has been failing to meet her sales targets for the last 10 months

Recently, she had a face-to-face discussion with her manager where she said that the unrealistic targets were the reason for her underperformance. The manager, however, noticed that all the other team members were achieving their targets and sometimes were even achieving more than the set numbers. Which of the following is Cardova's behavior most likely to be characterized as according to the attribution theory? A) low distinctiveness B) high rigidity C) high traceability D) low consensus E) low consistency