The plan for a complex report has little similarity to the plan for a simple report

The majority of time required to develop an MPR plan will most likely be spent in the area of ________

A) evaluation B) measurement C) resource analysis D) demographics E) tactics

How would a CRM system most likely enable a salesperson to facilitate relationship building with numerous customers?

A) projecting a professional image on social media sites B) using letter templates to convey information C) developing leads for potential new sales D) integrating numerous accounting tasks E) adding value to mature products