The ____________ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are customers who have no problem in the
first place.
a. referent renewal paradox
b. referent contribution paradox
c. referent acquisition paradox
d. service recovery paradox
e. service renewal paradox
d
Business
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All of the following conditions must be met to form a binding property insurance contract EXCEPT:
(a) contract must be in writing (b) exchange of consideration (c) competent parties (d) offer and acceptance
Business
Describe the three sources of power for a channel captain
What will be an ideal response?
Business