Gretchen is on a first date with Jim. She was surprised to learn that he wants to have children and be a stay-at-home dad because she believed that men preferred careers to family life. She has been overgeneralizing men in a process known as

A convenience store clerk was rude to Ms. Gonzalez, so she thought that the clerk may not be feeling well or that perhaps his work shift was too long. Ms. Gonzalez is engaging in

a. perspective-taking. b. negative sanctions. c. communication rules. d. co-cultural communication. e. sociological denial.

The average person spends more time listening than any other communication activity

a. True b. False Indicate whether the statement is true or false