A convenience store clerk was rude to Ms. Gonzalez, so she thought that the clerk may not be feeling well or that perhaps his work shift was too long. Ms. Gonzalez is engaging in

A group's agenda should be both specific and __________

Fill in the blanks with correct word

According to the text, which of the following is a listening barrier?

a. listening with an open mind b. refusing to make a judgment after listening sufficiently c. failure to focus on the essentials of the message d. sitting in the back of the room