The Council of Better Business Bureaus is an industry regulatory resource that is available to consumers, but not businesses. Businesses must use the Federal Trade Commission to file complaints

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

A. Customer-facing processes B. Business-facing processes C. Industry-specific customer-facing processes D. All of the above

If a decision tree indicates an expected NPV of $1 million, then:

A) all of the outcomes had a positive NPV. B) $1 million Is the firm's minimum guaranteed profit. C) the project still contains uncertainty. D) at least one of the outcomes had a negative NPV.