What are you appealing to when you suggest to the audience that they can be winners?

Deborah Tannen offers an explanation for why it may seem that men don't listen to women. She claims that

a. most men are tired of listening to talkative women. b. men don't listen as a way of establishing power and authority. c. men aren't interested in listening empathically, regardless of the speaker. d. many men don't show they are listening, whereas women do. e. men focus on analytical listening rather than other forms of listening.

Norm was asked to speak at the retirement dinner for his boss, and he really wanted to make a good impression. He spoke about every good quality his boss had and embellished it until his praise was so lavish that his boss was thoroughly embarrassed. What aspect of decorum did Norm violate?

A. length B. formality C. intensity D. resonance