Sasha smiled as she told the class, "I know every one of you is excited to sit here and listen to my 30-minute speech on the university's honor code." In reality, Sasha knows the class would rather be anywhere else. This is an example of __________.

For informative speaking, use concrete words

Indicate whether the statement is true or false

Warren worked at a popular fast-food restaurant while he was in high school. Now, as a college graduate, he is a manager for one of his former employer's competitors

It is likely that he will find the same organizational culture at this fast-food restaurant as he did at the other. Indicate whether this statement is true or false.