When determining life insurance premium rates an insurer may not legally use which of the following?

Fatima, a supervisor, rarely gets to see her employees interacting with customers, and as a result has a hard time rating them on this dimension of performance. Fatima has had difficulty in the cognitive processing stage known as:

A) observation. B) encoding. C) integration. D) retrieval.

The county recorder indexes deeds by

A. time received. B. location. C. grantor's and grantee's names. D. tax assessor's number.