Karen is the kind of leader who makes decisions unilaterally and closely supervises the activities of her subordinates. Her leadership behavior is that of a:

To avoid being accused of defamation, you should

A) refuse to communicate with unhappy clients. B) make it clear to disgruntled customers that you refuse to be intimidated. C) avoid any kind of behavior that could be considered abusive. D) frequently refer to company policy. E) frequently use hedge words such as "company policy" and "appears".

For small businesses, SCORE (Service Corps of Retired Executives, "the Counselors to America's

Small Business") and the U.S. SBA (Small Business Administration) advise a total marketing budget of 2 percent – 10 percent of sales. Indicate whether the statement is true or false