To avoid being accused of defamation, you should
A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) avoid any kind of behavior that could be considered abusive.
D) frequently refer to company policy.
E) frequently use hedge words such as "company policy" and "appears".
Answer: C
Explanation: C) From time to time, you will be involved in situations in which you just want to "tell the other person off." Outrageous things may happen, and people will try your patience, but no matter what you must never give in to temptation and call a person names or speak abusively. That opens both you and your company up to being accused of defamation.
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The cost of goods manufactured decreases which of the following accounts?
a. Work in Process Inventory b. Finished Goods Inventory c. Overhead d. Cost of Goods Sold
In 2012, Truman Products sold 900,000 units at $9 each. Sales volume is expected to increase by 10 percent in 2013 while the price of each unit is expected to decrease by 15 percent. The expected sales revenue for 2013 is:
A) $8,761,500 B) $1,336,500 C) $7,573,500 D) $6,885,000