Managers do not need sales skills because they need to obtain information from clients, not communicate information to clients

These are steps included in business process re-engineering: a) Gain an understanding of the business process to be reviewed, b) Establish a continuous improvement process, c) Redesign and streamline the process, d) Define the areas to be reviewed, e) Implement and monitor the new process, f) Develop a project plan. What is the proper sequence of these steps?

A. d, f, a, c, e, b B. a, f, d, c, e, b C. f, a, d, c, e, b D. d, a, f, c, e, b

When you state bad news, you should provide suf?cient details to cover any questions the reader might have

Indicate whether this statement is true or false.