These are steps included in business process re-engineering: a) Gain an understanding of the business process to be reviewed, b) Establish a continuous improvement process, c) Redesign and streamline the process, d) Define the areas to be reviewed, e) Implement and monitor the new process, f) Develop a project plan. What is the proper sequence of these steps?

If the dollar, the yen, or the euro becomes seriously overvalued, a company with a production capacity in other locations can achieve competitive advantage by:

A) buying different currencies before major fluctuations take place. B) conducting transactions in different currencies of the world. C) shifting production among different sites. D) cutting down production and waiting until the currency rate is reasonable. E) reducing production and labor force simultaneously.

Which communication goal relates to educating a particular public?

A) to build mutual understanding B) to motivate C) to persuade D) to inform