The Z-value for a desired service level of 0.95 is ________

Which of the following are likely to be good reasons for wanting to be promoted to sales management?

a. bored with the sales jobs b. the opportunity to make more money c. the opportunity to exercise power over others d. both b and c e. none of the above

The selling team should most likely be prepared to:

A) deal with buyers that have well-developed negotiation skills B) give concessions quickly to show good will to the buyers C) settle most of the points of contention right away D) revalue the microscope to make the sale E) stick to the most important consideration: price