List and describe two ways that management can effectively manage IT operations

What will be an ideal response?

Consistently apply management practices to manage IT portfolio. Any spending on IT should show credible return based on sound investment principles; any IT project should be managed according to rigorous project management principles. The focus should be on improving the productivity, timeliness, and quality of IT products and services.

Involve all interested in IT-related operations and hold them accountable for their decisions and actions. With limited resources and the variety of organizational IT needs, managing operations requires facilitation, mediation, trade-offs, and consensus within and beyond the IT department. Collaboration is a critical success factor and accountability is also required to ensure that IT-related investments yield satisfactory returns to the organization.