From an American perspective, the ________ stage of negotiation is straightforward, objective, efficient, and direct

When making claims or requesting adjustments, what should be included in the opening?

A) An apology for the inconvenience caused B) A straightforward statement of the problem C) A neutral buffer statement D) An expression of your anger and frustration E) A complete and specific explanation of the details of the problem

An example of an effective, non-confrontational statement to invite someone to collaborate is, "I'd like to discuss what happened yesterday. I know that you are concerned about this situation too."

Indicate whether the statement is true or false.