Before comparing your facts and issues with case law, it is important you properly identify:

a. important precedent.
b. facts and issues in your client's situation.
c. judicial history.
d. the question presented.
e. explanatory facts.

d

Business

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Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________

A) faster B) "high touch" C) interactive D) technical E) internal

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According to the author, in order to use power ethically, you must _____

a. explicitly tell people what you want to achieve and why b. treat everyone with respect c. leave yourself open to be influenced by others d. all of the above

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