Using jargon, or overly complex terms, can contribute to ___________ noise

Which item of the following list contains cooperative tactics for use in bargaining sessions?

a. issuing ultimatums and offering concessions b. asking for concessions and issuing ultimatums c. offering information and providing clarification d. offering promises and making threats or demands

Good descriptions should:

a) use active words. b) employ action words. c) quantify accomplishments. d) all of these answers are correct.