Messages such as advertising, websites, speeches, or social media posts are enough on their own to win public support for an organization or idea

Saki has been having a difficult time working with a particular buyer using the personal selling process, and she has asked her manager, Saffron, for some ideas about how to close the sale effectively. Saffron asks her a number of questions to help sort out the difficulties. Which of the following questions would Saffron be least likely to ask?

A. "What does the buyer's body language tell you about her readiness to buy?" B. "Did you skip any steps in the process?" C. "Are there any reservations that have not been addressed to the buyer's satisfaction?" D. "Have you completed the follow-up to ease the buyer's mind?" E. "Should you go back to an earlier stage in the process and start the process over from there?"

Opal Corp. declared a 9% stock dividend on its common stock. The dividend

A. Requires a vote of Opal's shareholders. B. Has no effect on Opal's earnings and profits for federal income tax purposes. C. Is includible in the gross income of the recipient taxpayers in the year of receipt. D. Must be registered with the SEC pursuant to the Securities Act of 1933.