Saki has been having a difficult time working with a particular buyer using the personal selling process, and she has asked her manager, Saffron, for some ideas about how to close the sale effectively. Saffron asks her a number of questions to help sort out the difficulties. Which of the following questions would Saffron be least likely to ask?
A. "What does the buyer's body language tell you about her readiness to buy?"
B. "Did you skip any steps in the process?"
C. "Are there any reservations that have not been addressed to the buyer's satisfaction?"
D. "Have you completed the follow-up to ease the buyer's mind?"
E. "Should you go back to an earlier stage in the process and start the process over from there?"
Ans: D. "Have you completed the follow-up to ease the buyer's mind?"
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