Which of the following would be considered an appraisal cost of quality?
A) training workers to perform their jobs
B) purchasing better tools for workers to perform their jobs
C) repairing an item under the warranty
D) running a functional test on each item before it is boxed for shipment
D
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An educational report that expounds on a specific industry issue and serves to position an organization as an expert is known as a ________
A) press release B) op-ed piece C) clipping D) white paper E) electronic publication
Threshold competencies are:
A. Those which allow us to see the threshold between good and poor performers B. Those which allow us to see the threshold between average and superior performers C. Those which must be attained in order to get an annual bonus D. Those which everyone must display in order to do the job at a minimally adequate level