CRM tools does not help companies in determining:
A) warranty of products sold to consumers.
B) amount paid by consumers in different countries.
C) which customers are very demanding.
D) the use of credit cards for payment.
E) the use of laptop computers by customers.
C
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According to your text, sales managers rate which of the following skills as the single most important attribute they look for when hiring relationship salespeople?
A) presentation skills B) technical skills C) listening skills D) questioning skills E) time management skills
The process of learning how companies rely on a network of suppliers to add value to their offerings, integrate purchasing activities with those functional areas and outside firms, and make purchase decisions is _______
a. understanding firms as customers b. supply chain development c. customer relationship management d. market sensing