In public relations, perception is reality

According to your textbook, John Dewey developed a decision-making strategy in recognition of his tendency to jump to solutions. What is this strategy called?

A. quality decision making B. brainstorming C. collaboration D. reflective thinking approach

If a partner is asked how he or she is doing and gives the response "Fine" but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem.

a. Content or representational listening b. Selective listening c. Egocentric listening d. Experiential superiority