What are the steps in order of the six-step presentation plan?
A) rehearsing, initial contact, presenting, demonstrating, closing, and servicing
B) approach, needs discovery, presentation, negotiation, close, and servicing the sale
C) custom fitting, presentation, demonstration, negotiating, communicating, and closing
D) initial contact, presentation, demonstration, communication, closing, and servicing
E) preapproach, approach, rehearsing, presentation, negotiation, and closing
B
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Which of the following helps to create an effective buffer in a message with negative news?
A) A statement to minimize the reader's concerns B) A statement that is relevant and sincere C) A statement that diverts attention from the problem D) A statement that makes the reader think the message is actually good news instead of negative news E) A statement that includes flattery or irrelevant information
A student can work for a sawmill that is covered by the Fair Labor Standards Act if that student is at least what minimum age?
(a) 14 (b) 16 (c) 18 (d) 21