________ is the maximum time allowed for work on a unit at each station

Examples of honesty tests include:

a) polygraphs b) aptitude tests c) voice stress tests d) a&c e) all

A major role played by information technology in improving customer service is to

A) present customers with a long menu of options when they ask for help. B) sell customer lists to other companies. C) provide uniform services. D) individualize service.