________ shows how much the base probability increases or decreases when other products are purchased

"Why do you feel that way?" is an example of a(n):

a. Empathic question b. Probing question c. Supportive question b. Close-ended question

An effective decision-making process ________

A) focuses on matters of importance B) focuses on consistency more than logic C) avoids subjective and intuitive thinking D) is complex but reliable