"Why do you feel that way?" is an example of a(n):

The focus of the refreezing stage of Lewin's change model is:

a. Motivation b. Training c. Resistance d. Integration of the new behavior or attitude e. Providing new information, models, processes, procedures, equipment, technology, or ways of getting the job done

A variance analysis using a flexible budget highlights changes that result from "managerial" factors as opposed to changes that result from volume forecast errors.

a. true b. false