A person who is both highly assertive and cooperative in resolving conflict is said to use the collaborative style of conflict management

Which of the following marketing techniques refers to the application of business intelligence systems to the planning and execution of marketing programs?

A) ambush marketing B) viral marketing C) database marketing D) guerrilla marketing

The forced distribution method regarding performance appraisals consists of:

a. setting a schedule mandating when particular departments or divisions would be evaluated over an extended period of time b. evaluating protected classes within departments separately so that consistency within these groups can be maintained c. requiring that predetermined percentages of employees be placed into particular performance categories d. banding of performance appraisal results to create equality and negate the effect of statistical inconsistencies in the evaluation itself which might have led to potential discrimination