I-messages help avoid making the listener defensive by ______.
a. focusing on the speaker’s feelings
b. providing appropriate specificity
c. acknowledging the time frame
d. probing the middle ground
a. focusing on the speaker’s feelings
Communication & Mass Media
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_______________ is a procedure used by groups to move from a current problem to a desired solution or goal
Fill in the blank(s) with correct word
Communication & Mass Media
Which of the following is NOT a type of organizational rite?
A. conflict resolution B. interaction C. blaming D. passage
Communication & Mass Media