Most messages merely present one or more positive attributes about a product or reasons to buy it. Which of the following best describes this approach to communicating a message?

The type of retirement plan in which the employer credits the participant's retirement account with a pay credit and an interest credit and the employer bears the financial risk is a

a. 401(k) plan. b. cash balance plan. c. employer self-service plan. d. reverse vested pension plan.

An active listener will respond first to the part of the message that he thinks is most important to the sender

Indicate whether the statement is true or false.