Beth's persuasive presentation is aimed at convincing her audience that anger is not caused by others. What type of persuasive topic did she choose?

When Albert wants to discuss the problems in his relationship with Jeannette, she always says

that there is really nothing to worry about and that the problems are minor. What factor is contributing to their con?ict? A) suppression B) inclusion C) denial D) status

When communicating in the office, Lorenzo is careful to keep his verbal and nonverbal messages consistent and maintain eye contact during conversations. Lorenzo is demonstrating good ________ skills.

A. encryption B. temporal C. encoding D. decoding