Companies should actively solicit feedback for the following reason(s):
A) dissatisfied customers tell many others thus creating negative ripple effects.
B) on average, one customer in four is dissatisfied with some aspect of a typical transaction.
C) only 5 percent of unhappy customers will complain to the company.
D) All of the above are good reasons for getting corrective feedback.
D) All of the above are good reasons for getting corrective feedback.
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Dental customers ____________ to avoid delays and ensure effective use of dental professionals' time
a. sit quietly in the waiting room b. commit positive word-of-mouth c. confirm and honor appointments d. should get to know hygienists e. provide accurate histories
SAP produces and sells cost-specific platforms to speed up the configuration process
Indicate whether the statement is true or false